@book{314298,
	author = {Mason-Draffen, Carrie},
	title = { Les  151 idées efficaces pour gérer les personnalités difficiles},
	editor = {Impr. Laballery},
	publisher = {"Le Figaro" management éd.},
	year = {impr. 2011},
	series = {Management},
	address = {Paris}
}